Returns & Refunds

Returns & Refunds Policy

Last updated: 4 September 2026

Newman’s MOT Services offers a voluntary 30-day return period from delivery for eligible goods. This is in addition to your statutory UK consumer rights and does not reduce them.

1. Statutory cancellation rights for online purchases

For most goods bought online, a UK consumer may cancel without giving a reason. The statutory cancellation period generally ends 14 days after the day on which you, or a person you nominate, receive the goods. If an order is delivered in separate lots, the period generally runs from receipt of the last lot. Legal exceptions apply to certain goods.

You can cancel by sending us a clear statement by email or post. You do not have to use the model cancellation form below.

2. Returning goods after statutory cancellation

After notifying us of a valid statutory cancellation, you normally have 14 days to send the goods back. Please return goods to: NEWMAN’S MOT SERVICES LIMITED, 5 Green Ct, Village Farm Rd, Pyle, Bridgend, CF33 6BN, United Kingdom.

3. Change-of-mind return costs

For a change-of-mind return, you are responsible for the direct cost of returning the goods only where the law permits this and we informed you of that responsibility before the contract was made. If the law requires us to bear the return cost, we will do so. We recommend using a suitable tracked service and retaining proof of postage.

4. Refunds following statutory cancellation

Where a statutory cancellation is valid, we will refund the sums due, including the cost of our least expensive standard outbound delivery option where that cost was paid. Any extra amount paid for a premium delivery option beyond standard delivery need not be refunded.

For returned goods, we may withhold the refund until we receive the goods back or you provide evidence that you sent them back, whichever occurs first. We will then make the refund without undue delay and no later than 14 days after that point. Refunds are normally made using the same payment method used for the original transaction unless otherwise agreed and permitted by law.

We may make a lawful deduction for diminished value caused by handling beyond what is reasonably necessary to establish the nature, characteristics and functioning of the goods.

5. Our voluntary 30-day return period

For eligible change-of-mind returns requested within 30 days of delivery, goods should be complete and in a condition reasonably consistent with inspection rather than extended use. Please include supplied parts, accessories and manuals, and original packaging where reasonably possible. This voluntary policy does not restrict statutory cancellation rights or remedies for faulty goods.

6. Faulty, damaged, misdescribed or incorrect goods

Goods must meet the standards required by the Consumer Rights Act 2015. If goods are faulty, not as described or otherwise do not conform to the contract, you may have a short-term right to reject them within 30 days, subject to the Act. Depending on the circumstances, you may also be entitled to repair or replacement and, where the legal conditions are met, a price reduction or final right to reject.

If goods arrive damaged or incorrect, contact us promptly. Where the law requires us to bear reasonable return, repair, replacement or refund costs, we will not charge those costs to you.

7. Exceptions to change-of-mind rights

Some goods may be excluded from statutory change-of-mind cancellation rights, for example certain goods made to a customer’s specifications or clearly personalised, or other goods covered by a statutory exception. Any applicable exception does not remove rights concerning faulty, misdescribed or otherwise non-conforming goods.

8. How to request a return or refund

Email support@newmansmotservices.co.uk or call +44 1656 742441. Please include your order number and details of the item. Photographs can be helpful for damaged, faulty or incorrect goods but are not a condition of exercising statutory rights.

9. Model cancellation form

You may copy and send the following form if you wish:

To: NEWMAN’S MOT SERVICES LIMITED, 5 Green Ct, Village Farm Rd, Pyle, Bridgend, CF33 6BN, United Kingdom; support@newmansmotservices.co.uk

I/We hereby give notice that I/We cancel my/our contract of sale for the following goods: [describe goods].
Ordered on / received on: [date].
Name of consumer(s): [name].
Address of consumer(s): [address].
Signature of consumer(s) (only if this form is sent on paper): [signature].
Date: [date].